If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
Gerry Weinberg & Associates, Sandler - are consummate sales leaders and professionals. I work with Matt Stephens and all of the coaches are approachable and provide guidance. Matt is experienced and makes you feel as if you are his only client. He challenges me and provides support throughout the process. He responds to my calls, texts, and emails outside of our scheduled coaching sessions, providing technique and mindset adjustments that have yielded new contracts. Somehow I always knew I would work with Sandler; I am privileged to be receiving such high level coaching and be in the company of other successful business owners and sales professionals. Highly recommended!
Chanel F. DeGuzman
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.