Customer Care Program

You're selling—whether you realize it or not.

Elevate your brand reputation and boost sales.

Do you have to deal with prospects or customers who are confused, frustrated, or upset?
Are you expected to defuse emotionally charged encounters?
Do you frequently have to interpret situations and solve problems… even when insufficient information is provided

If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.

About Our Customer Care Program

Customer Care is a program to prepare project managers, customer service, technical staff, sales engineers and inside sales reps to take better care of customers and increase revenue opportunities.

Participants will learn how to:

Master the skills and confidence to recognize business opportunities.
Avoid providing "free consulting" to customers who are just "shopping".
Develop the questioning and qualifying skills to get to the heart of the prospect's needs.
Improve telephone and email communication skills.

All Customer Care registrants will receive:

10 week program & Sandler Online Customer Care Course with Sandler Resource for Sales Price for Program: $1995

10-Week Customer Care Virtual Session

September 8

On the Frontline & Effective Communication
September 15

Breaking Through Your Comfort Zone
September 22

Upfront Contracts
September 29

Understanding Your Customers (DISC)
October 6

Questioning Techniques
October 13

Upselling & Cross-Selling
October 20

Telephone & Email Communication
October 27

Understanding Our Customers: TA
November 3

Dealing with Difficult People
November 10

Formula for Success & Client Development through Sales

Unlock your customer service team's potential and grow sales.

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Reserve Your Spot!

By completing this form you are agreeing to receive communications from Sandler Training. You may opt out at any time.

Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

[FREE REPORT] 7 Ways Your Customer Service Team Can Increase Revenue

Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.

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Gain Access to Your FREE Report!