We Serve—Inside Sales & Customer Service
You're selling—whether you realize it or not.
About Our Strategic Customer Care Program
Strategic Customer Care is a program to prepare project managers, customer service, technical staff, sales engineers and inside sales reps to take better care of customers and increase revenue opportunities.
Participants will learn how to:
- Master the skills and confidence to recognize business opportunities.
- Avoid providing "free consulting" to customers who are just "shopping".
- Develop the questioning and qualifying skills to get to the heart of the prospect's needs.
- Improve telephone and email communication skills.
**Programs can be customized for your team**
If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.
Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.
Video Sales Tip
Dealing With Difficult Customers In Customer Service
When dealing with difficult customers, it's important to deal with their emotions before we can solve the problem. In this video sales tip, Greg Coyne will give you some tips to help keep your emotions in check while also dealing with your clients emotions.
If you would like more information on how to improve your Customer Service download the above free white paper that will give you "7 Ways Your Customer Service Team Can Increase Revenues" or attend one of our upcoming Customer Care Training Sessions as our free guest. Click here to RSVP your seat.
LOSING A CUSTOMER HAS A DEFINITIVE COST
Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.
Don't kid yourself—customer service matters
Customer Service The Sandler Way
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.