They're selling—whether you realize it or not.
Click here to TRANSFORM YOUR CUSTOMER FACING EMPLOYEESIf you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
"Over the years we had participated in numerous sales training seminars that did not involve ongoing training, only to have the "afterglow" of the training very quickly fade as we would fall back on old habits. Realizing the benefits of reinforcement and peer feedback that we get at the Presidents Club and SSMP meetings since starting the training in 2002 has helped us to constantly fine tune and improve what we do."
Michael J. Burskey President SRS Shelving + Rack Supply, Inc.
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.